India’s Ministry of Civil Aviation held a meeting of all stakeholders to invite suggestions for designing AirSewa 2.0, the upgraded version of the AirSewa web portal and mobile app that was launched in November last year to make air travel convenient and hassle-free.
Nodal Officers of all stakeholders like Airlines, Airports, Immigration, Customs, DGCA, etc. attended the meeting. According to an official statement released today, suggestions for service improvement, enhancing user comfort and quick redressal of complaints were received and will be considered for incorporation in the design of AirSewa 2.0.
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“This follows the success of AirSewa 1.0, with around 19,000 app downloads so far and over 65,000 web portal hits since its launch. More than 92% of grievances have been resolved and most of them within the stipulated time limits,” the statement said.
The Ministry says it is committed to providing a safe, and comfortable air travel experience to users. Flight delays, problem in refunds, long queues, inadequate facilities at airports and complaints of lost baggage are the most common problems that air travelers face.
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There was a need to respond to these problems in a systematic manner rather than on ad-hoc basis. The Ministry had launched AirSewa web portal and mobile app on 26.11.2016 to address this need.
AirSewa is operated through an interactive web portal and a mobile app for both Android and iOS platforms. The e-portal includes a mechanism for grievance redressal, back office operations for grievance handling, flight status / schedule information, airport Information, and FAQs.
Photo courtesy: AirSewa / Ministry of Civil Aviation
