How Samsung Plans to Improve Its Customer Service in India
B.D. Park, president and CEO, Samsung South-West Asia
Samsung Electronics, India’s leading electronics company, announced today the launch of its Flagship Customer Service Plaza.
The concept aims to deliver improved after-sales service to Samsung customers in India. The center was inaugurated by B.D. Park, president and CEO, Samsung South-West Asia along with other Samsung officials and partners.
“With the launch of our Flagship Customer Service Plaza, we hope to establish an industry benchmark for premium customer service,” said Park.
[ Also Read: Christina Pantin to Lead Public Relations for Samsung ]
The Flagship Customer Service Plaza offers services for the company’s entire product range. It includes specialized zones for product demonstrations, customer interactions and face to face service for handheld devices.
At present, Samsung India has 2,800 service touch points. These are supported by a network of nearly 50 parts warehouses and 4 training academies.
The 26,000 sq. ft. Flagship centre in Delhi is located at Okhla, and will be operational on all seven days with extended working hours till 8 pm.
