As a journalist, I have been writing articles – earlier for different newspapers, magazines, and now for my news sites. Recently, I decided to develop a YouTube channel so that I could deliver my content through videos also.
After using a couple of video-editing platforms, I zeroed in on Canva which is a good multimedia development platform. Since I am not an expert video developer, I created a few crude videos during the past couple of months and uploaded them on my RMN YouTube Channel, which is a fledgling video channel.
I often use Google Chrome browser for my work and have been using it for Canva also. I did not face any problem while using Canva on Chrome. However, on May 19, 2023, I encountered a weird problem, as I was not able to create new videos or presentations and could not edit my existing designs.
I could see my designs on the ‘Home’ page of my Canva account, but when I tried to edit them, they were not visible on the edit page. Rather, I would see a blank screen while editing the existing designs or creating new videos or other designs such as presentations or thumbnails.
I informed Canva about the problem I was facing. The Canva team has been quite responsive and helpful. But even after exchanging multiple emails for about a week, we could not resolve the issue.
I am able to use Canva on my mobile phone, but it does not work on my computer with Chrome. I tried it on the Firefox browser where it works. However, some major Canva features have not been configured on Firefox. Canva confirmed it.
That means I am not able to use Canva on Chrome because of the blank-screen problem and cannot use it on Firefox because of feature limitation.
I had another option of using Canva on Microsoft Edge browser, but I found it quite cluttered and cumbersome to use. Also, I fear Microsoft Edge browser conflicts with my operating system as I use a Linux-based system.
In order to get my problem resolved, on May 25, 2023, I created a video to explain my problem. I shared that video on my RMN YouTube Channel so that I could get help from the Canva development community and also informed about it to Canva.
So far, however, I have not received any solution to use Canva on Chrome smoothly. The video that I created is given below.
ByRakesh Raman, who is a national award-winning journalist and social activist. He is the founder of the humanitarian organizationRMN Foundation which is working in diverse areas to help the disadvantaged and distressed people in the society. Earlier, he had been associated with the United Nations (UN) through United Nations Industrial Development Organization (UNIDO) as a digital media expert to help businesses use technology for brand marketing and business development.