Governor Rick Scott has announced that Comcast is expanding its customer service “Center of Excellence” in Fort Myers, where the company plans to hire 200 new customer service agents and 20 leadership positions by the end of the year.
This growth will expand the customer-dedicated “Center of Excellence” and Call Center facility to more than 400 employees.
Comcast has already hired and trained 30 of the new Customer Account Executives (CAEs), with the remainder of the 200 employees expected to be in place by the end of this year. Continued growth is anticipated into 2015.
[ Also Read: Which Are the Best Jobs for Women? ]
These customer agents are specially trained and fully dedicated to serving the needs of customers living in select “bulk” communities — where cable, internet and / or phone services are part of the benefits provided by a community’s Homeowner’s Association (HOA).
Comcast also recently announced it will be hiring for 300 open positions throughout Miami-Dade and Broward Counties. Job openings exist in a variety of fields including sales, customer service, call center, technical operations, supervisory roles and more.
Comcast Corporation (Nasdaq: CMCSA, CMCSK) is a global media and technology company with two primary businesses, Comcast Cable and NBCUniversal.
Comcast Cable is a video, high-speed Internet and phone provider to residential customers under the XFINITY brand and also provides these services to businesses.
NBCUniversal operates 30 news, entertainment and sports cable networks, the NBC and Telemundo broadcast networks, television production operations, television station groups, Universal Pictures and Universal Parks and Resorts.