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Why Civil Servants Need to Learn Digital Technologies

Audrey Azoulay, Director-General of UNESCO. Photo: UNESCO

Audrey Azoulay, Director-General of UNESCO. Photo: UNESCO

As the world is at the cusp of digital transformation, the World Bank Group (WBG) in its GovTech Maturity Index: The State of Public Sector Digital Transformation report reveals that almost half of 198 countries do not have a strategy to improve digital skills.

The WBG believes that the civil servants’ lack of understanding in the tech domain impedes efficient digital transformation and calls for further investment in their development in the public sector.

Also, a report published by UNESCO, Artificial Intelligence and Digital Transformation Competencies for Civil Servants, underlines what civil servants need to learn to enable digital transformation to usher their countries and societies into the digital age.

With the accelerated development and use of digital technologies, the stake is high to develop not only technical expertise, but also adapt cultural, organizational and management practices that foster experimentation, iteration and innovation in the public sector.

“Indeed, because civil servants design and implement public policies, they must understand and be able to tap into the potential of artificial intelligence and data,” said Audrey Azoulay, Director-General of UNESCO.

In other words, they must be empowered to digitally transform institutions, understand data collection concerns and propose policies that take advantage of the opportunities offered by new technologies, while navigating the many risks and challenges they can bring.

According to UNESCO, civil servants need not become technical experts. Rather, they need to understand new technology trends and develop a basic understanding of the societal implications of technologies to direct digital transformation and governance initiatives. 

Digital planning and design, data use and governance, digital management and execution are three essential competency domains that civil servants need to acquire depending on the digital transformation needs of their countries.

Nested within these competency domains are competencies, such as data-driven policy making, respecting legal, ethical and regulatory frameworks and agile execution, which empower civil servants to adapt and develop digital strategies and action plans for the trustworthy, inclusive and human rights-centric implementation of AI technology.

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