Sogou Launches World’s First Chinese-speaking AI Customer Service Avatar with Ping An Puhui
Sogou Inc. (NYSE: SOGO), which operates in search and China’s internet industry, says it has launched the world’s first Chinese-speaking AI Customer Service Avatar.
Jointly developed with Ping An Puhui, a subsidiary of Ping An Insurance Group and a leading consumer finance service provider in China, it marks a new application of Sogou’s Vocational Avatar technology in the financial services industry.
The AI Customer Service Avatar is the first of Sogou’s Vocational Avatars to support interactive communication, enabling users to enjoy a highly dynamic experience.
Incorporating improved algorithms and the latest advances in speech synthesis, image detection and prediction capabilities, the Avatar is a lifelike professional customer service representative capable of intelligent dialogue.
The AI Customer Service Avatar will be integrated into Ping An Puhui’s mobile app and will be able to quickly and conveniently process customers’ queries, answer questions and provide advice on relevant credit financial services.
The AI Customer Service Avatar builds on previous applications of Sogou’s Vocational Avatar technology to provide a more intelligent, seamless and efficient user experience for customers of Ping An Puhui’s financial services.