NetCracker Technology announced today that Israeli direct broadcast satellite provider yes has implemented its Billing, Rating, and CRM solutions to improve customer interactions, accelerate speed-to-market for complex service bundles and promotions, and support new forms of content delivery and transactions across a variety of customer devices.
yes is a direct broadcast satellite TV provider in Israel’s Pay TV market. It is working with NetCracker to enhance its content delivery offerings and customer experience through a large-scale, multi-year transformation.
This program aims to migrate yes to an end-to-end NetCracker BSS/OSS implementation.
“The market for digitalized, on-demand Pay TV content continues to accelerate and become more competitive,” said Roni Baranov (pictured above), VP Information Management / CIO at yes.
“Transforming our end-to-end BSS/OSS capabilities with NetCracker will enable us to deliver competitive new offerings rapidly while continuing to lead with the best customer experience in our market.”
As a result of the program’s current phase, yes has implemented NetCracker’s CRM solution to provide a centralized, 360 degree view of its customers, case management, and workflows.
At the same time, yes is upgrading its billing capabilities with NetCracker’s Rating and Billing solution. As a result, yes will boost speed-to-market for complex bundles, price plans, and tailored promotions; enable sales, payment, service fulfillment, and customer care across a variety of devices; and enhance its content offerings.
NetCracker Technology is a subsidiary of NEC Corporation.