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Narendra Modi Uses Tech Platform to Address Public Grievances

Narendra Modi chairing eleventh interaction through PRAGATI - the ICT-based, multi-modal platform for Pro-Active Governance and Timely Implementation, in New Delhi on March 23, 2016

Narendra Modi chairing eleventh interaction through PRAGATI – the ICT-based, multi-modal platform for Pro-Active Governance and Timely Implementation, in New Delhi on March 23, 2016

Narendra Modi called for focused action within the next one month, to ensure that barring exceptions, grievances are disposed off within 60 days.

The Prime Minister of India, Narendra Modi, chaired his eleventh interaction Wednesday through Pragati – an ICT-based, multi-modal platform for Pro-Active Governance and Timely Implementation.

The Prime Minister reviewed the progress towards handling and resolution of public grievances.

Urging the officers to further speed up the pace of work in this regard, Modi emphasized that grievance redressal is one of the biggest aspects of democracy.

He called for focused action within the next one month, to ensure that barring exceptions, grievances are disposed off within 60 days. He reiterated his directive for top officers to intervene in this matter.

[ Also Read: How Bureaucrats Are Destroying India ]


Truth vs Hype

Public grievances are never resolved in India. You hardly get response to your letters or e-mails from any government department because Indian bureaucrats and politicians are highly illiterate. They can’t write a proper response to public petitions.

If you are lucky enough to get a response, it will be a very generic response copied from the old documents of Britishers when they ruled India before 1947. Your problem will never be solved and you will be asked to contact some other government department because government officers never want to take any decision. They will keep tossing your request from one department to the other till you are fully exhausted.

Modi is talking a lot of bunkum about his executive efficiency. Don’t trust him.

Rakesh Raman


Modi reviewed the progress of vital infrastructure projects in the road, railway, power, and oil sectors, spread over several states including Madhya Pradesh, Chhattisgarh, Haryana, Rajasthan, Gujarat, Maharashtra, Karnataka, Uttar Pradesh, Bihar and Jharkhand.

[ How India Abuses Children’s Right to Education ]

Reviewing the progress towards ease of doing business, Modi observed that there is now healthy progress among states for investment. He called for further concerted efforts to build on the momentum, to create a positive perception.

He asked about Mission Mode projects under Digital India. Examining the progress of Digitization of Land Records, the Prime Minister called for integration of all land records with Aadhaar at the earliest. He emphasized that this is extremely important to monitor the implementation of the Pradhan Mantri Fasal Bima Yojana.

Reviewing the progress of provision of citizen-centric services electronically, Modi called for a comprehensive district-wise review across the country, of how many services are actually being delivered online.

In the social sector, Modi assessed the status of the Widow Pension Programme, and the progress towards eradication of leprosy.

Photo courtesy: Press Information Bureau

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