Hyundai Motor America and its dealer network had announced last year they would publicly feature owner-generated ratings and reviews of…
Customer
Meet the Xerox Virtual Customer Care Agent
WDS, a Xerox (NYSE: XRX) company, which offers transformational customer care technology, has introduced an intelligent, virtual customer care agent…
IBM Study Says CIOs Have a New Boss – Customer
With consumers engaging more directly with businesses through mobile and social media, more than 60 percent of CIOs will focus…