Online Dashboard to Monitor Public Complaints in India
Dr. Jitendra Singh launching an online dashboard, developed by the Department of Administrative Reforms and Public Grievances (DARPG), in New Delhi on April 11, 2018
As Indian politicians and bureaucrats are extremely inefficient and illiterate, they do not take decisions to resolve public problems. They keep rotating written public complaints from one desk to another. Consequently, citizens are left with no other option but to approach the courts. As courts are always overcrowded, their decisions are either inordinately delayed or lack justice. Click here to read more.
An Indian minister Jitendra Singh launched Wednesday an online dashboard developed by Department of Administrative Reforms and Public Grievances (DARPG).
The dashboard will monitor public grievances on real time basis and periodically review progress of systemic reforms. The monitoring metrics catering to grievance issues are highlighted on the dashboard. This will enable concerned Ministries / Departments to monitor implementation of these reforms.
Jitendra Singh said that the DARPG is the nodal department for the dashboard, but it will also be helpful to the concerned Ministries / Departments to monitor the implementation of various initiatives and will provide inputs to them.
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He added that DARPG should create awareness among Ministries / Departments about this dashboard so that they can benefit the citizens to the maximum out of it.
He said that the government under the leadership of Prime Minister (PM) Narendra Modi works on the principle of ‘maximum governance, minimum government’ for the benefit of the citizens of the country.
He said that grievances received by the government have increased many times, due to the prompt response given by the department and faith of public in the government.
He said that an analysis has been done by the department on the causes of grievances and this has helped in the in-depth understanding of the causes and taking corrective steps.
A presentation on the study of grievances in various ministries and their causes was also given on the occasion. The presentation included discussion about root causes of grievances in various ministries including Ministry of Home Affairs, Ministry of Railways, Central Board of Direct Taxes, Ministry of Defence, Ministry of Communication & IT, Ministry of Finance, and others.
Photo courtesy: Press Information Bureau
