Comcast Opens Studio Xfinity for Tech Buyers
Comcast celebrated the opening of Studio Xfinity on Thursday in Chicago. The new 9,000-square-foot store brings together the TV and Internet technology in a new store experience that will serve as a test environment for enhanced ways to serve customers.
In addition, the store will serve as an interactive space in which customers can experience Comcast’s wide range of Internet, video, voice and home security and automation products and services.
“Studio Xfinity is a transformational retail environment designed to give our customers new ways to experience our products and services,” said John Crowley, senior vice president of Comcast’s Greater Chicago Region. “Studio Xfinity is a significant investment and is part of a much larger effort underway here in Chicago and around the country to redefine the customer experience.”
The newest addition to the customer experience roster is Co-Pilot, which currently is being trialed nationally. Co-Pilot is a new tool for the X1 Entertainment Operating System that allows customer service representatives to see a customer’s screen and literally take it over, navigating the customer through the various features and tools the customer may be having difficulty using within X1.
Studio Xfinity store hours are Monday through Saturday from 10 a.m. to 8 p.m. and Sunday from 11 a.m. to 6 p.m.
Comcast Cable is a video, high-speed Internet, and phone provider to residential customers under the Xfinity brand and also provides these services to businesses under the Comcast Business brand.