Orange Business Services has signed a five-year, over $100 million outsourcing contract with JTI (Japan Tobacco International), the international business of Japan Tobacco Inc., which is a leading international tobacco product manufacturer.
Orange provides most of JTI’s worldwide telecom infrastructure and services in more than 50 countries. With headquarters in Geneva, Switzerland, JTI relies on Orange Business Services for managed services for LAN and WAN, data and voice traffic, applications acceleration, security, remote access services, call centers and IP telephony, said Orange today, March 29.
“Our 17-year relationship with Orange Business Services is built on trust and mutual success,” said Diego De Coen, JTI CIO.
With this new contract, JTI and Orange agreed to extend this partnership for five additional years, creating joint opportunities to collaborate in new areas of service and technology.
“This is mainly due to the quality of services we have been providing to JTI, even during the days of 2011 turbulences in times of the Japan earthquake or the ‘Egyptian spring’ where our business continuity plans proved to be beneficial to a lot of multinationals such as JTI,” said Helmut Reisinger, senior VP Europe, Orange Business Services.
JTI has been an Orange Business Services customer since 1995. In April 2004, the first outsourcing contract for a full set of communications services was signed.
In the summer of 2009, Orange won an RFP for JTI’s complete WAN after JTI completed a series of acquisitions. After this success, negotiations for the contract renewal began and JTI decided to move forward on a sole source basis, says Orange.