Customer Archive

How Hyundai Uses Online Reviews for Customer Satisfaction

RMN Digital | November 14, 2014

Hyundai Motor America and its dealer network had announced last year they would publicly feature owner-generated ratings and reviews of their dealership service experience through SureCritic, similar to

Applications

Meet the Xerox Virtual Customer Care Agent

RMN Digital | October 28, 2014

WDS, a Xerox (NYSE: XRX) company, which offers transformational customer care technology, has introduced an intelligent, virtual customer care agent that can understand, diagnose and solve customer queries

Moving from the Back Office to the Front Lines - CIO Insights

Enterprise Tech

IBM Study Says CIOs Have a New Boss – Customer

RMN Digital | March 13, 2014

With consumers engaging more directly with businesses through mobile and social media, more than 60 percent of CIOs will focus more heavily on improving the customer experience and